Terms of use

These Terms of Use ("Terms") govern your access to and use of the website operated by Smart Group and its subsidiary companies (together, "Smart Group", "we", "us", or "our"). By using this website, you agree to these Terms. If you do not agree, please do not use the site.

1. About this website

This website provides general information about Smart Group and its companies, including services, industries served, leadership, news, careers, and contact details. The site is a marketing and information resource. It does not itself provide security, technology, logistics, or other operational services — those are delivered by the relevant subsidiary under separate commercial arrangements.

Our current subsidiary companies include:

• Smart Solutions
• Smart Security Services
• Smart Transport and General Dealers

2. Acceptance of terms

Each time you access or use this website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you use the site on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Information on this site

We aim to keep information on this website accurate and up to date. However, content is provided for general information only. Descriptions of services, products, clients, projects, and capabilities reflect company profiles at the time of publication and may change without notice.

Nothing on this website constitutes professional, legal, financial, or technical advice. You should obtain independent advice and confirm details directly with the relevant Smart Group company before making decisions based on site content.

4. No offer or contract

Content on this website — including service descriptions, pricing references (if any), case studies, and marketing materials — does not constitute a binding offer, quotation, or contract. A formal relationship with any Smart Group company begins only when both parties have agreed written terms (such as a proposal, purchase order, or signed contract) unless otherwise expressly stated.

Enquiries submitted through our Contact page or by email do not create a client relationship until confirmed in writing by the relevant company.

5. Intellectual property

Unless otherwise stated, all content on this website — including text, graphics, logos, icons, images, page layouts, and software — is owned by or licensed to Smart Group or its companies and is protected by applicable intellectual property laws.

You may:

• View and print pages for personal, non-commercial reference;
• Share links to our pages using ordinary web linking.

You may not, without our prior written consent:

• Copy, reproduce, modify, or republish substantial portions of the site;
• Use our name, logos, or branding in a way that suggests endorsement or affiliation;
• Scrape, harvest, or systematically extract content for commercial use;
• Reverse engineer or attempt to extract source code except as permitted by law.

Trademarks and brand names of third parties (including technology partners shown on our site) belong to their respective owners and are used for identification only.

6. Acceptable use

When using this website, you agree not to:

• Use the site in any way that violates applicable law or regulation;
• Attempt to gain unauthorised access to our systems, accounts, or networks;
• Introduce viruses, malware, or other harmful code;
• Interfere with the proper working of the site or impose an unreasonable load on our infrastructure;
• Submit false, misleading, or defamatory information through contact channels;
• Harass, abuse, or harm Smart Group personnel or other users;
• Use automated tools to access the site in a manner that disrupts service or bypasses intended use.

We may suspend or restrict access to the website if we reasonably believe these Terms have been breached.

7. Third-party links and services

This website may contain links to third-party websites — including subsidiary sites, partner organisations, and external resources. Links are provided for convenience. We do not control and are not responsible for the content, privacy practices, or availability of third-party sites. Your use of linked sites is at your own risk and subject to their terms.

8. Disclaimer of warranties

To the fullest extent permitted by applicable law, this website and its content are provided on an "as is" and "as available" basis. We do not warrant that:

• The site will be uninterrupted, error-free, or free of harmful components;
• Information on the site is complete, accurate, or current at all times;
• Defects will be corrected within a particular timeframe.

All implied warranties of merchantability, fitness for a particular purpose, and non-infringement are excluded to the extent allowed by law.

9. Limitation of liability

To the fullest extent permitted by applicable law, Smart Group and its directors, employees, agents, and subsidiary companies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of (or inability to use) this website.

Our total aggregate liability for any claim arising out of or relating to these Terms or your use of the website shall not exceed the amount you paid to us for use of the site in the twelve (12) months preceding the claim — or, where no fee was paid, zero (0) Malawi Kwacha — except where liability cannot be excluded or limited under Malawian law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnity

You agree to indemnify and hold harmless Smart Group and its companies from any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the website, except to the extent caused by our own negligence or wilful misconduct.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Malawi. Any dispute arising from or relating to these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Malawi, unless mandatory law requires otherwise.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible.

13. Changes to these Terms

We may revise these Terms at any time by posting an updated version on this page. The "Last updated" date indicates when changes were last made. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, where permitted by law. We encourage you to review this page periodically.

14. Contact

Questions about these Terms should be directed via our Contact page or in writing to:

Smart Group
Area 6, P.O Box 20480
Lilongwe, Malawi
Phone: +265 997 95 77 31 / +265 888 28 61 85